At TELNOVA INC. the respect of our visitors’ privacy is of utmost importance and we are committed to protecting your private information at all times. We will not collect data that you do not wish to voluntarily disclose or for which we are not authorized to act on. We do not sell, share, or rent this private information to third parties in any manner other than that stated in this policy

Collection of information

We collect only personal identification information (for ex. Names, postal addresses, phone numbers, e-mail addresses, etc.), which are voluntarily provided to us by our clients. This information is used solely to answer to your specific needs or process your orders unless you must have authorized us to use it for other purposes (for ex. To add you to one of our contact lists).

Registering with TELNOVA INC. authorizes us to use the information that you provide to personalize your interaction with our website.

By using this website, you authorize TELNOVA INC. to collect information related to your use of the website. We always resort to cookies or Web beacons and daily log files from the server to calculate general statistics for the website. From this we post adverts that correspond with your need (this depends on your demographic data and your online history).

TELNOVA INC. reserves the right to occasionally modify this policy. We invite you to regularly consult this page so as to stay abreast with any changes.

Security

We take reasonable precautions to preserve the personal information that you disclosed during your browsing and order so as to never disclose them to third parties. Your personal identification information is well secured. Only authorized employees have access to this information. All the e-mails and Newsletters help you to unsubscribe from the distribution list.

If you make an order on this website, although we will not save your information, we will however have to use this information in processing your order. This information concerns mainly data that has to do with your payment. We don’t save information relating to private transactions. For example, credit card details. We can use the information collected to investigate, warn or intervene in cases of illegal activities and violation of our general conditions.

Offers and promotions

We use the information that you supply to us to inform you of our offers or products that could interest you. However, we never disclose your information to third parties for their business activities.

Information for analysis / log-files

Just as many websites, we automatically collect some information and stock them in our log-files. This information includes, internet protocol (IP), the type of browser, the internet services provider (ISP), login and logout pages, operating system, date and time, and navigation sequence. We use this information that cannot be used to individually identify users, to analyze trends, administer the website, monitor the activities of users around the website and collect demographic information on the database of customers in a whole. We automatically link this information collected to personal identification information. For example, IP addresses are linked to personal identification information for eventual cases of fraud.

Behavioral targeting/retargeting

We work in partnership with third party advertisement networks so as to post adverts on our website or to post our adverts on other websites. Our partners of the advertisement network use cookies and web trackers to collect non-identifiable personal information concerning your activities on the website in order to supply you with targeted advertisement corresponding to your likes. If you do not wish that this information be used to provide targeted adverts, you can deactivate this option by sending an email to our customer service via support@telnova.ca. We will take care of your need and keep you informed within 30 days. Please note that this option does not stop you from receiving adverts. You will continue to receive generic adverts.

Choice and user access

In cases where you change your personal information, or if you no longer wish to use our services, you can still rectify, refresh, amend, delete / cancel, or deactivate it by carrying out modifications on the member information page or by sending an email to our customer service via the following address support@telnova.ca. We will respond to your request related to access to information within 30 days.

We shall preserve your information as long as your account is still active or for the purpose of providing you services. We will preserve and use this information in accordance with our legal obligations, to resolve disputes and have our agreements implemented.

Cookies

Just like many other websites, TELNOVA INC. uses cookies to identify members, collects information related to the number of visitors and how these visitors use the website. Cookies equally help us in customizing the website for our visitors and to improve your experience by presenting goods and services that may interest you. You can choose to completely or partially deactivate our cookies or those of third parties from the settings option in your browser. Advertisement preference manager or the customers’ deactivation tool. But such a move can impair your interaction not only with our website, but with others.

Third party

Also, in order for us to advertise our products to the right persons, we resort to advertisement services from third parties, like Google. Your visit to our website is probably due to this third party services which provides us with (AdWords, DoubleClick, etc). You might also be exposed to future adverts in relation to your browsing history and interest. To deactivate cookies, please visit the page related to the deactivation of the Network Advertising Initiative. Besides, to set your preference with regards to adverts, please visit AdRoll.

Our presence on the Internet is thanks to the ability to set up corresponding user preference with available products. To reach the right public, external companies with which we collaborate (for ex.: Google or Quantcast) can use certain information to determine consumers’ behavior: visit to a website, goods and services to determine the characteristics, behaviors or the preferences of our visitors.

Anonymous data collected during visits to our websites are corroborated by external companies together with all other important data (emanating from many websites) with the aim of tailoring the adverts to people with a navigation habit that is similar to that of our visitors. By so doing, consumers receive more pertinent adverts and the adverts enjoy much more efficient campaigns. This information collected DOES NOT INCLUDE names, addresses, e-mail addresses nor the phone numbers of our visitors.

Our website, contain links to other websites whose privacy policy may differ from that of TELNOVA INC. If you send personal information to one of such website, this information will be governed by the privacy policy of that website. We advise you to read the privacy policy of every website that you visit.

Our website also has features for social networks such as the Facebook Like button. These features may collect your IP address, identify the page that you visit on our website, and they can place a cookie to ensure the smooth functioning of the feature. The features of social networks are hosted by a third part or directly on our website. Your interactions with these features are governed by the privacy policy of the company that provides the feature.

TELNOVA INC. shall never share general statistics on our customers, modes of transactions and information related to the website with third parties. TELNOVA INC. may use third party companies to distribute newsletters and other messages by email. These companies are authorized to use your personal information solely to provide these services in our name.

We can equally share your personal information in the following cases:
As required by the law, to be in conformity with a subpoena or a similar judicial process;
When we deem it necessary that such a disclosure in good faith is necessary to protect our right, protect your security or that of others, investigate eventual fraud cases, or respond to government’s request.
If TELNOVA INC. is merged, purchased, or if it sells part or all its shares, you shall be notified by e-mail or through a notice clearly visible on our website of any change of ownership conditions of use of your personal information, as well the choices you may have as concerns your personal information;
To any other third party with your prior consent.

Consent

By using our website, you authorize TELNOVA INC. to collect information on the pages provided to you as an anonymous user. This information helps us in calculating general statistical data of the website. If you sign up to TELNOVA INC., you authorize the company to use such information in customizing the contents that we send to you and to use your demographic information to calculate collective customer data. TELNOVA INC. can occasionally modify its policy. We advise you to bookmark this page so that you can regularly check it for updates. In cases of major modifications, we shall inform you by e-mail (the e-mail address provided in your account) or by a notice publish on the website of the changes before they are enforced.

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